Following up my previous post on how guests should treat their waiters/waitresses, I think it is just as important that I send a blog out to them on things I think they should do. I hope this helps some of my coworkers in the service industry and possibily just remind some of us older ones who might just need a refresher on the key points. So here is my thoughts, and this comes from 16 years of experience and I even have some trouble doing all of them some time, but it is a work in progress.
1. Remember who your boss is... the GUEST!!
2. Leave your personal life and problems at the door, your guests come to relax, not to hear your drama.
3. Greet your guests in a timely manner, expecially guests dining alone.
4. Dont prejugde your table. You never know what you might miss out on!
5. Always tell your guests about the specials, helping them save money could help you.
6. Even if your busy, dont let your guest feel rushed by you, give them your full attention.
7. Smile, sometimes your smile might be the only1 they have seen all day.
8. Clean your guests table as the meal progresses..no one wants to eat on a dirty table.
9. Be genuine, no one likes fake people.
10. Always thank the guest when they are leaving and invite them back. Them returning insures you have a job!
These are just a few things that I think all service industry staff should think about. Happy dining!
AJ
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